Enrollment Support Specialist – Admissions & Ops

US Lawns; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Tuition Discount

403B Retirement Savings Plan

Paid Vacation/Sick Time

Paid Holidays

Employee Discounts

Free Parking

Wellness Center

Job summary

The Enrollment Administrative Assistant at the University of Indianapolis provides administrative, operational, and customer-service support within the Division of Enrollment Management, focusing on the Office of Admissions. The role collaborates with Admissions, Financial Aid, and Marketing to coordinate processes, scheduling, campus visits, purchasing, and events that support student recruitment.

The ideal candidate is highly organized, detail-oriented, responsive, and capable of handling

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1–3 years of administrative, office, customer service, higher education, or related experience.
• Strong organizational skills and ability to manage multiple priorities, deadlines, and competing demands.
• Exceptional attention to detail and accuracy, especially with financial transactions, records, and documentation.
• Excellent written and verbal communication and commitment to high-quality customer service.
• Proficiency with Microsoft Office or Google Workspace and ability to learn new software and university systems.
• Ability to handle confidential information with discretion and sound judgment.
• Ability to work independently while collaborating in a cross-functional team.
• Flexibility to adjust priorities based on Admissions and Enrollment Management needs.
• Experience with higher education systems, CRM or student information systems, financial processing, event support, campus visits, or international student documentation is preferred.

Responsibilities

• Provide administrative support to the Director of Admissions and Enrollment Management staff, including scheduling meetings and coordinating logistics.
• Process invoices, credit card transactions, expense documentation, and other financial records for Admissions and Enrollment Management.
• Assist with purchasing (Amazon orders and other departmental purchases) and maintain records.
• Provide backup support for Campus Visit Coordinator and assist with visit preparation and day-of operations.
• Greet and assist prospective students, families, and visitors at front desk.
• Process admissions documents, review transcripts, scores, letters of recommendation, and materials.
• Process I-20 documentation for international enrollment processes.
• Coordinate inventory, supplies, recruitment materials, and storage areas.
• Assist with event preparation and day-of logistics.
• Support Financial Aid and Marketing with departmental needs and social media advertising.
• Maintain confidential records and information.
• Support special projects and peak enrollment priorities, including occasional evenings or weekends.

Skills

Strong organizational skills

Detail-oriented

Excellent communication

Customer service experience

Microsoft Office/Google Workspace

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

CRM/Student information systems

Slate

Banner

Cognos

Job description

The Enrollment Administrative Assistant at the University of Indianapolis provides administrative, operational, and customer-service support within the Division of Enrollment Management, focusing on the Office of Admissions. The role collaborates with Admissions, Financial Aid, and Marketing to coordinate processes, scheduling, campus visits, purchasing, and events that support student recruitment.

The ideal candidate is highly organized, detail-oriented, responsive, and capable of handling