Enrollment Success Specialist

Ember Education; San Leandro (CA); Hybrid; USD 41,000 - 45,000; Full time

Job summary

The Enrollment Services Associate at San Joaquin Valley College is responsible for delivering timely, accurate, and compliant information to prospective and enrolled students while providing exceptional customer service. This role schedules and conducts interviews, communicates about programs, outcomes, and financial considerations, and supports students through the enrollment process.

It requires high-volume, fast-paced customer service experience, excellent communication skills, and

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.
• Experience with customer relationship management solutions.

Responsibilities

• Conduct high-volume outbound calls and interviews with prospective students to assess enrollment suitability.
• Provide complete and accurate information on programs, outcomes, student services, and finances to prospective students.
• Follow up with interviewed and enrolled students through to matriculation.
• Update the Student Information System with detailed notes after each contact.

Skills

Business acumen

Analytical thinking

Conflict resolution

Professional development

Language skills

Computer skills

Education

Associate's or better

Tools

Microsoft Office Suite

CRM software

Job description

The Enrollment Services Associate at San Joaquin Valley College is responsible for delivering timely, accurate, and compliant information to prospective and enrolled students while providing exceptional customer service. This role schedules and conducts interviews, communicates about programs, outcomes, and financial considerations, and supports students through the enrollment process.

It requires high-volume, fast-paced customer service experience, excellent communication skills, and