Enrollment Services Specialist | Student Advocate

SJVC San Joaquin Valley College, Inc.; Modesto (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

SJVC San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate information and exceptional customer service.

You will conduct interviews, convey program details and financial considerations, and guide applicants through the enrollment process. The role emphasizes proactive outreach, data accuracy in the SIS, and collaboration with Student Finance to support informed enrollment decisions and successful

Qualifications

• Bachelor degree preferred and Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in Enrollment Services/Admissions or non-durable sales is a plus.
• Proficiency with Microsoft Office Suite and strong Excel skills; CRM experience.

Responsibilities

• Provide accurate information on educational programs, outcomes, student services, and finances.
• Schedule and conduct interviews with prospective students and assess enrollment suitability.
• Maintain proactive outreach and follow-up with prospective and enrolled students through matriculation.
• Update the Student Information System with detailed notes after each contact.
• Collaborate with the Student Finance team to explain financial considerations.
• Meet or exceed performance metrics and contribute to campus goals.

Skills

Customer service

Communication

Time management

Multitasking

Education

Bachelor degree preferred

Associate degree required

Tools

Microsoft Office Suite

Excel

CRM solutions

Job description

SJVC San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate information and exceptional customer service.

You will conduct interviews, convey program details and financial considerations, and guide applicants through the enrollment process. The role emphasizes proactive outreach, data accuracy in the SIS, and collaboration with Student Finance to support informed enrollment decisions and successful