Enrollment Success Specialist

Ember Education; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

San Joaquin Valley College Inc. is seeking an Enrollment Services Associate to provide timely, accurate information to prospective and enrolled students and to guide them through the interview and enrollment process.

The role emphasizes outbound outreach, scheduling interviews, and coordinating with Student Finance to clarify financial considerations and next steps. The candidate will maintain detailed records in the Student Information System, meet performance targets, and work closely with

Qualifications

• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Enrollment Services/Admissions or non-durable sales experience is a plus.
• Superior organizational, problem-solving, multitasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Ensure compliance in all recruiting activities and communicate accurate information on programs.
• Conduct outbound calls and interviews with prospective students to determine enrollment suitability.
• Meet or exceed performance metrics and production goals.
• Manage workflows to maintain outreach and follow-up through matriculation.
• Maintain detailed notes in the Student Information System after each contact.
• Collaborate with Student Finance to provide enrollment information and next steps.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Multitasking

Problem solving

Tools

CRM software

Microsoft Office

Excel

Outlook

Visio

PowerPoint

Job description

San Joaquin Valley College Inc. is seeking an Enrollment Services Associate to provide timely, accurate information to prospective and enrolled students and to guide them through the interview and enrollment process.

The role emphasizes outbound outreach, scheduling interviews, and coordinating with Student Finance to clarify financial considerations and next steps. The candidate will maintain detailed records in the Student Information System, meet performance targets, and work closely with