Enrollment Success Navigator

SJVC San Joaquin Valley College, Inc.; San Leandro (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate, and compliant information, along with exceptional customer service.

The role will schedule and conduct interviews, communicate about programs, outcomes, services, and financial considerations to determine enrollment eligibility. The position requires guiding candidates through next steps, following up through matriculation, and maintaining up-to-date

Qualifications

• Bachelor degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Prior Enrollment Services/Admissions or non-durable sales experience a plus.
• Superior organizational, problem-solving, multi-tasking, and time management skills.
• Excellent interpersonal, written, and oral communication skills are required.
• Proficiency with Microsoft Office Suite – Outlook, Word, Visio, Excel, and PowerPoint.

Responsibilities

• Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities, and upholds San Joaquin Valley College's conduct and ethics expectations.
• Conducts a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
• Meet or exceed all performance metrics and individual production goals.
• Manages workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
• Must learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated. Utilize resources and subject matter experts as appropriate.
• Partners daily with the Student Finance team and with each interviewed student to provide them with the necessary information to make an informed decision regarding enrollment and to provide clear communications regarding next steps.
• After each contact with prospective and enrolled students, update the Student Information System with detailed notes.
• Exhibits a sense of urgency to follow the application process and assists students with navigating the enrollment processes related to timelines and the collection of information and documents required before starting classes.
• Is prepared for and participates effectively in student review meetings.
• Networks to develop professional relationships to generate relationship inquiries and referrals.
• Provides accurate and timely enrollment forecasts.
• Is open to and acts upon feedback and coaching.
• Takes initiative and is skilled in self-management, demonstrating effective analytical, problem-solving, multi-tasking, and time management skills.
• Uses enrollment services tools and data from the student information system and from student review meetings to know how to balance the need to conduct additional interviews and the need to follow up with those who have interviewed and with those individuals who have already enrolled to ensure you meet or exceed individual goals.
• Works effectively in a team environment, supporting overall campus goals and objectives.
• Maintains effective communications with all departments of the College.
• Engages with the entire College Campus community, cross-departmental meetings, events and activities as appropriate.
• Completes other duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Excel

CRM

Education

Bachelor degree preferred

Associate degree required

Tools

Microsoft Office Suite

Outlook

Word

Visio

Excel

PowerPoint

Job description

San Joaquin Valley College, Inc. is seeking an Enrollment Services Associate to ensure prospective and enrolled students receive timely, accurate, and compliant information, along with exceptional customer service.

The role will schedule and conduct interviews, communicate about programs, outcomes, services, and financial considerations to determine enrollment eligibility. The position requires guiding candidates through next steps, following up through matriculation, and maintaining up-to-date