Enrollment Success Navigator

Talentify; Hesperia (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment journey and answer program questions in a fast-paced environment.

You will interview applicants, share accurate program information, and coordinate with finance and other departments to clarify next steps for matriculation. The role emphasizes persistence, relationship building, and data-driven follow-up to meet enrollment goals while maintaining compliance and quality

Qualifications

• Bachelor’s degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in admissions, enrollment services, recruiting, or related fields preferred.

Responsibilities

• Conduct high-volume outreach and interviews with prospective students, providing accurate information about programs, outcomes, student services, and financial considerations.
• Maintain timely follow-up with prospective, interviewed, and enrolled students through matriculation.
• Meet or exceed performance, activity, and enrollment goals while maintaining compliance and student-centered service standards.
• Document student contact and manage enrollment workflows in the Student Information System.
• Partner with Student Finance and other departments to provide students with clear information and next steps.
• Assist students with application and enrollment timelines, including required information and documentation before class starts.
• Prepare for and participate in student review meetings; use tools and data to balance interview and follow-up priorities.
• Develop professional relationships that generate inquiries and referrals.
• Provide accurate and timely enrollment forecasts.

Skills

Communication

Multitasking

Time management

Relationship building

Problem solving

Microsoft Office proficiency

Education

Associate degree

Bachelor’s degree preferred

Tools

Outlook

Word

Visio

Excel

PowerPoint

Job description

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment journey and answer program questions in a fast-paced environment.

You will interview applicants, share accurate program information, and coordinate with finance and other departments to clarify next steps for matriculation. The role emphasizes persistence, relationship building, and data-driven follow-up to meet enrollment goals while maintaining compliance and quality