Enrollment Specialist II - Student Records & Support

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and to answer questions from prospective students, the university community, and the public.

The role involves data entry, document handling, and coordinating filing workflows while maintaining accuracy and timelines. FGCU emphasizes curiosity, collaboration, and service-oriented teamwork in a respectful environment.

Qualifications

• High school diploma required and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
• Prepares, reviews, and performs input of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Skills

Microsoft Office proficiency

Interpersonal skills

Organizational skills

Verbal and written communication

Education

High school diploma

Tools

Ellucian Banner

Job description

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and to answer questions from prospective students, the university community, and the public.

The role involves data entry, document handling, and coordinating filing workflows while maintaining accuracy and timelines. FGCU emphasizes curiosity, collaboration, and service-oriented teamwork in a respectful environment.