Enrollment Services Specialist II

Florida Gulf Coast University; Lexington (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

Florida Gulf Coast University seeks an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and answering questions from prospective students, the university community and the general public.

The role emphasizes accuracy, strong Microsoft Office skills, and the ability to work independently or with a team to prepare documents, data entry, mailings and event support.

Qualifications

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level.
• Prepares, reviews, and performs input of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Teamwork

Independence

Adaptability

Education

High school diploma

Tools

Microsoft Office

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Job description

Florida Gulf Coast University seeks an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and answering questions from prospective students, the university community and the general public.

The role emphasizes accuracy, strong Microsoft Office skills, and the ability to work independently or with a team to prepare documents, data entry, mailings and event support.