Enrollment Assistant II

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and to answer questions from prospective students, the university community, and the public.

The role involves data entry, document handling, and coordinating filing workflows while maintaining accuracy and timelines. FGCU emphasizes curiosity, collaboration, and service-oriented teamwork in a respectful environment.

Qualifications

• High school diploma required and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
• Prepares, reviews, and performs input of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Skills

Microsoft Office proficiency

Interpersonal skills

Organizational skills

Verbal and written communication

Education

High school diploma

Tools

Ellucian Banner

Job description

Enrollment Assistant II

Florida Gulf Coast University

Job Summary

The Enrollment Assistant II supports the Office of Records andRegistration with routine enrollment processes and answeringquestions from prospective students, the university community andthe general public.

FGCU is building a culture of curiosity, commitment andcollaboration. We value employees who successfully work with othersand drive positive change through critical thinking and decisiveaction. If you thrive in an environment of innovation,accountability and mutual respect, you will find a good homehere.

Job Description

Typical duties may include but are not limited to:

• Serves as a public contact for the department and answersinquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issuesregarding policies, procedures, and processes and ensurescompliance at the unit level (enrollment, registration, scheduling,certification, grades, etc.).
• Prepares, reviews, and performs input of student documents anddata.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performsdata entry.
• Drafts documents, correspondence, spreadsheets, contracts andreports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increaseworkforce competence, employee engagement, or organizationalcapability.
• May serve as a team leader, oversee the work of lower levelpersonnel in assigned area.

Other Duties:

• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and two years offull-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient withMicrosoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience,and/or certifications may be considered.

Preferred Qualifications:

• Work experience in a higher education setting.
• Experience with Ellucian Banner.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challengeswith creativity
• Demonstrated track record of reliability, meeting goals, andholding oneself accountable
• Strong interpersonal skills and experience working effectivelyacross teams
• Knowledge of general office procedures.
• Excellent interpersonal, verbal and written communicationskills.
• Strong organizational skills and an ability to prioritize andcomplete simultaneous projects within deadlines.
• Skill in completing assignments accurately and with attentionto detail.
• Ability to operate office equipment including personalcomputer, copy machine, fax machine, and calculator.
• Ability to operate personal computers with proficiency andlearn new applications and systems.
• Ability to work successfully as both a member of a team andindependently with minimal supervision.
• Ability to interact in a professional manner with staff,faculty, students, and the community in a service-orientedenvironment.
• Ability to think critically and make clear, well-reasoned andtimely decisions.
• Ability to apply general rules to specific problems to produceanswers that make sense.
• Ability to adapt quickly to changing situations andenvironments.
• Ability to add, subtract, multiply, or divide quickly andaccurately.
• Ability to understand and follow directions.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open forfeedback and new ideas.
• Lead with integrity; consistently produce high-quality work;persevere to overcome obstacles to meet deadlines and achievedeliverables.
• Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.

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