Enrollment Services Specialist II

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and questions from prospective students and the university community. The role handles inquiries by email, mail, phone, and in person, inputs student documents, scans and indexes papers, and maintains filing systems.

Proficiency with Microsoft Office and the ability to work across teams are essential.

Qualifications

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
• Prepares, reviews, and performs input of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Skills

Communication

Organizational skills

Interpersonal skills

Critical thinking

Attention to detail

Teamwork

Problem solving

Education

High school diploma

Tools

Ellucian Banner

Job description

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and questions from prospective students and the university community. The role handles inquiries by email, mail, phone, and in person, inputs student documents, scans and indexes papers, and maintains filing systems.

Proficiency with Microsoft Office and the ability to work across teams are essential.