Enrollment Services Specialist - Student Pathways

Ember Education; Bakersfield (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

San Joaquin Valley College seeks an Enrollment Services Associate in Bakersfield to ensure timely, accurate information and excellent customer service for prospective and enrolled students. You will schedule interviews, explain programs, and guide applicants through enrollment and financial considerations, collaborating with the Student Finance team to enable informed decisions.

The role requires learning campus offerings, maintaining SIS notes, and achieving enrollment targets in a fast-paced

Qualifications

• Experience handling high-volume inquiries and outreach to prospective students.
• Proven ability to schedule interviews and provide accurate information.
• Strong communication and organizational skills required.

Responsibilities

• Schedule and conduct interviews with prospective students and provide program information.
• Maintain accurate notes and follow-up with applicants through matriculation.
• Collaborate with Student Finance to explain cost and funding options.
• Meet performance metrics and contribute to enrollment goals.
• Maintain up-to-date knowledge of program offerings and enrollment processes.

Skills

High-volume calls

Customer service

CRM

Microsoft Excel

Time management

Communication

Education

Associate's degree

Tools

CRM software

MS Office

Job description

San Joaquin Valley College seeks an Enrollment Services Associate in Bakersfield to ensure timely, accurate information and excellent customer service for prospective and enrolled students. You will schedule interviews, explain programs, and guide applicants through enrollment and financial considerations, collaborating with the Student Finance team to enable informed decisions.

The role requires learning campus offerings, maintaining SIS notes, and achieving enrollment targets in a fast-paced