Enrollment Services Specialist: Outreach & Enrollment

SJVC San Joaquin Valley College, Inc.; Mesa (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced, goal-oriented environment.

You will conduct interviews, provide accurate program information, support informed enrollment decisions, and maintain engagement through matriculation. Responsibilities include high-volume outreach, managing enrollment workflows in the SIS, collaborating with Student Finance, and meeting enrollment goals with a

Qualifications

• Bachelor’s degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in admissions, enrollment services, recruiting or related fields preferred.
• Demonstrated history of meeting performance goals and managing priorities.
• Strong organizational, problem-solving, multitasking, time management and communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Visio, Excel, PowerPoint).

Responsibilities

• Guide prospective students through enrollment with accurate program information.
• Conduct high-volume outreach and interviews about programs and financial considerations.
• Maintain timely follow-up with prospects through matriculation.
• Meet or exceed enrollment goals while complying with regulations and ethics.
• Document student contact and manage enrollment workflows in the SIS.
• Collaborate with Student Finance and other departments for next steps.
• Prepare for and participate in student review meetings using data to balance priorities.
• Develop professional relationships to generate inquiries and referrals.

Skills

Customer service

Interpersonal skills

Microsoft Office

CRM tools

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Word

Job description

San Joaquin Valley College Inc. seeks an Enrollment Services Associate to guide prospective students through the enrollment process in a fast-paced, goal-oriented environment.

You will conduct interviews, provide accurate program information, support informed enrollment decisions, and maintain engagement through matriculation. Responsibilities include high-volume outreach, managing enrollment workflows in the SIS, collaborating with Student Finance, and meeting enrollment goals with a