Enrollment Services Advocate - Student Support & Admissions

Georgia Southern University; Statesboro (GA); On-site; USD 23,000 - 33,000; Full time

Job summary

Georgia Southern University is seeking an Enrollment Services Representative for the Armstrong Campus in Savannah. The role supports prospective and current students through enrollment processes, including Financial Aid, Registrar, Bursar, and Admissions, delivering high-quality customer service in the university's first-stop Enrollment Services Department.

Requirements include a High School Diploma or equivalent and at least one year of related experience; a Bachelor's Degree is preferred.

Qualifications

• High School Diploma or equivalent.
• One (1) or more years of related work experience.
• Bachelor's Degree preferred.
• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Responsibilities

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments.
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department.
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes.
• Provide excellent customer service consistently and professionally.
• Maintains confidentiality of student records in compliance with FERPA.
• Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.).

Job description

Georgia Southern University is seeking an Enrollment Services Representative for the Armstrong Campus in Savannah. The role supports prospective and current students through enrollment processes, including Financial Aid, Registrar, Bursar, and Admissions, delivering high-quality customer service in the university's first-stop Enrollment Services Department.

Requirements include a High School Diploma or equivalent and at least one year of related experience; a Bachelor's Degree is preferred.