Enrollment & Registrar Specialist — Front Desk & Admissions

Highlands School; Birmingham (AL); On-site; USD 25,000 - 29,000; Full time

Job summary

Highlands School is seeking a versatile Enrollment Management & Registrar Assistant / Front Desk Receptionist to act as the primary face of the school. You will manage prospective student records, coordinate admissions activities, and ensure FERPA-compliant documentation while supporting daily front desk operations.

The ideal candidate will balance database management with a welcoming, service-oriented approach and work closely with school leadership to advance enrollment and administrative

Qualifications

• Minimum of 2 years of administrative, registrar, or customer service experience (experience in an independent or private school environment strongly preferred).
• Proficiency in Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint), and Canva.
• Direct experience working with SIS, LMS, or enrollment CRM databases.
• Exceptional written and verbal communication skills marked by warmth and professionalism.
• Strong time-management and multi-tasking abilities with ability to remain focused amidst interruptions.
• High degree of discretion, maturity, and confidentiality regarding student records.
• Ability to work independently with minimal supervision as well as collaboratively within a team.

Responsibilities

• Manage the Enrollment Management database, ensuring accurate entry, maintenance, and tracking of prospective student records and materials.
• Serve as a primary point of contact for prospective families via phone, email, and in-person visits.
• Coordinate admissions logistics, including campus tours, shadow days, and screening appointments.
• Administer admissions screenings and conduct candidate assessments as needed.
• Assist with planning and executing recruitment events, including after-hours open houses and preview days.
• Maintain official student records and physical files in FERPA compliance.
• Oversee intake and re-enrollment processing and documentation handling.
• Process and track transcript requests, transfer records, and enrollment verification letters.
• Manage LMS/SIS user accounts and data permissions; archive records from previous schools.
• Maintain attendance records including absences and tardies.
• Greet visitors, manage phone system, support daily operations, and monitor front lobby safety.
• Dispense medications and provide low-level first aid for students as needed.
• Schedule school-wide initiatives like flu shots and picture day.
• Provide admin support to leadership and assist with event logistics.

Skills

Administrative experience

Customer service

Attention to detail

Communication skills

Time management

Education

High school diploma

Tools

Google Workspace

Microsoft Office

Canva

SIS/LMS/CRM systems

Job description

Highlands School is seeking a versatile Enrollment Management & Registrar Assistant / Front Desk Receptionist to act as the primary face of the school. You will manage prospective student records, coordinate admissions activities, and ensure FERPA-compliant documentation while supporting daily front desk operations.

The ideal candidate will balance database management with a welcoming, service-oriented approach and work closely with school leadership to advance enrollment and administrative