Enrollment & Member Services Lead, Child Care

Gateway Region YMCA; O'Fallon (IL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

403(b) Retirement Savings

Retirement fund of 12% per pay period

20% Discount on tuition at Missouri MB

Free household membership to YMCA

Job summary

Gateway Region YMCA is seeking a detail-oriented administrator to support Y-Club and camp enrollment and payments. The role focuses on delivering quality member service, enrolling participants, and maintaining accurate enrollment status across programs.

Responsibilities include communicating with Site Directors about enrollments and balances, handling accounts receivable, and producing all required paperwork. The position requires strong organization and multi-tasking in a busy environment.

Qualifications

• Must have high school diploma or GED, some college preferred.
• Strong human relations skills.
• Ability to handle multiple tasks simultaneously.
• Must be extremely organized, accurate, reliable, honest and diligent in meeting deadlines.

Responsibilities

• Provide quality member service to the membership/program participants.
• Enroll all participants into Y-Club and camp.
• Maintain and update enrollment status of all participants in Y-Club/Camp programs.
• Communicate effectively with Site Directors regarding new enrollments and accounts receivable.
• Call account holders to notify balances and arrange repayment options per YMCA policy.
• Communicate policies and procedures to current and future participants.
• Handle high call volumes from parents and staff daily.
• Create all paperwork for record keeping at each school site.

Skills

Customer service

Enrollment management

Communication skills

Multitasking

Organization

Education

High School Diploma or GED

Some college

Job description

Gateway Region YMCA is seeking a detail-oriented administrator to support Y-Club and camp enrollment and payments. The role focuses on delivering quality member service, enrolling participants, and maintaining accurate enrollment status across programs.

Responsibilities include communicating with Site Directors about enrollments and balances, handling accounts receivable, and producing all required paperwork. The position requires strong organization and multi-tasking in a busy environment.