Enrollment & Member Services Coordinator

City of Lincoln; O'Fallon (IL); On-site; USD 33,776 - 42,220; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

403(b) Retirement Savings

Retirement fund of 12% per pay period

Tuition discount

Free YMCA membership

Job summary

The Gateway Region YMCA in Illinois is seeking an administrative assistant to support membership and program enrollment at our O'Fallon location. You will handle clerical tasks and provide quality service to families and participants.

Strong interpersonal skills, the ability to multitask, and meticulous organization are essential for this full-time, non-exempt role within a mission-driven nonprofit.

Qualifications

• Must have high school diploma or GED, some college preferred.
• Strong human relations skills.
• Ability to handle multiple tasks simultaneously.
• Must be extremely organized, accurate, reliable, honest and diligent in meeting deadlines.

Responsibilities

• Provide quality member service to the membership/program participants.
• Responsible for enrolling all participants into Y-Club and camp
• Responsible for maintaining and updating enrollment status of all participants in the Y-Club/Camp programs.
• Responsible for communicating effectively with Site Directors regarding new enrollments and accounts receivable.
• Must be comfortable to call account holders and notify them of balances due and organize a suitable repayment option in accordance with YMCA policies.
• Must be able to effectively communicate all policies and procedures to current and future participants.
• Must be able to handle large call volumes throughout every day from parents and staff members.
• Responsible for creating all paperwork for record keeping at each school site.
• Put together parent packets and communicate with parent on how to pick them up at the beginning of each school year.
• Responsible for the clerical, computer entry, record keeping and other administrative duties in accordance with the branch and association policies.
• Serve as a member of the Child Care/Camp Department staff.
• Responsible for providing quality member service, retention and satisfaction.
• Ensure zero tolerance for abuse and actively participate in the protection of youth and teens.
• Performs all other duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Job description

The Gateway Region YMCA in Illinois is seeking an administrative assistant to support membership and program enrollment at our O'Fallon location. You will handle clerical tasks and provide quality service to families and participants.

Strong interpersonal skills, the ability to multitask, and meticulous organization are essential for this full-time, non-exempt role within a mission-driven nonprofit.