Enrollment & Family Engagement Specialist

LeafSpring School at Matthews; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

LeafSpring Schools is seeking an Admissions Specialist to join our Enrollment & Family Engagement Team in Charlotte. The role guides prospective families from inquiry to enrollment with a focus on exceptional customer service and relationship-building.

Reporting to the Director of Admissions, you will schedule tours, conduct tours, manage records, and coordinate with the team to ensure a warm LeafSpring experience for every family.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Highly organized with excellent follow-through and attention to detail.
• Comfortable making outbound calls and engaging prospective families.
• Ability to manage multiple families, deadlines, and priorities simultaneously.
• Confident using technology, databases, email, calendars, and other digital systems.
• Professional, warm, positive, and solution-oriented.

Responsibilities

• Respond to new family inquiries by phone, email, and other communication channels.
• Build relationships with prospective families through consistent, personalized follow-up.
• Schedule and confirm school tours.
• Assist with and eventually conduct tours of our schools.
• Maintain accurate prospective-family information, notes, and follow-up tasks within our enrollment system.
• Follow up with families after tours and throughout their decision-making process.
• Assist families with enrollment paperwork and next steps.
• Maintain communication with waitlisted families.
• Partner closely with the Director of Admissions through daily check-ins and weekly planning meetings.
• Support enrollment events, open houses, and community outreach initiatives.
• Help ensure every prospective family receives a warm, responsive, and consistent LeafSpring experience.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Organization

Outbound calls

Job description

LeafSpring Schools is seeking an Admissions Specialist to join our Enrollment & Family Engagement Team in Charlotte. The role guides prospective families from inquiry to enrollment with a focus on exceptional customer service and relationship-building.

Reporting to the Director of Admissions, you will schedule tours, conduct tours, manage records, and coordinate with the team to ensure a warm LeafSpring experience for every family.