Enrollment Director: Elite Family Relations & Campus Growth

Crossover; Chicago (IL); On-site; USD 180,000 - 220,000; Full time

Job summary

Alpha School is hiring for a Director of Client Relations to own one campus’ enrollment journey from inquiry through onboarding. You will manage 20+ active families at different stages, conduct tours and information sessions, and deliver admissions decisions in person.

You will maintain HubSpot and the SIS, using AI tools to prepare and summarize interactions and report weekly pipeline health. The role requires a proven client-facing track record with high-value buyers, strong communication, and

Qualifications

• 3+ years in a client-facing role where a family was the buyer for high-value engagement.
• Owned a client admissions/enrollment journey from inquiry to commitment.
• Managed 7+ client relationships simultaneously in a CRM or tracking system.
• Able to tell a prospective client not to buy if not the right fit.
• Used AI tools in a client-facing workflow.
• Communicated concisely and professionally with executives and high-net-worth individuals.
• Led polished in-person tours, presentations, meetings for affluent families or high-profile visitors.
• Built multi-touch relationships over 30+ days and maintained engagement with non-ready families.
• Owned measurable enrollment or high-value customer-acquisition targets.

Responsibilities

• Own the enrollment journey for every prospective family from inquiry to onboarding.
• Carry 20+ active families at once, respond to inquiries promptly, review applications daily.
• Lead campus tours, open houses, info sessions, and shadow days.
• Form admit or decline recommendations and deliver the decision to the family.
• Keep HubSpot and SIS updated after every interaction and report pipeline health weekly.

Skills

Client-facing

CRM management

AI tools in workflow

Executive communication

Tools

HubSpot

SIS

ChatGPT/Claude

Job description

Alpha School is hiring for a Director of Client Relations to own one campus’ enrollment journey from inquiry through onboarding. You will manage 20+ active families at different stages, conduct tours and information sessions, and deliver admissions decisions in person.

You will maintain HubSpot and the SIS, using AI tools to prepare and summarize interactions and report weekly pipeline health. The role requires a proven client-facing track record with high-value buyers, strong communication, and