Enrollment Counselor - EXEC

ucumberlands; Williamsburg (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Cumberlands is seeking an Enrollment Counselor for Executive Programs to coordinate admissions and enrollment for qualified international graduate students. The role requires excellent communication, teamwork, and customer service as you manage inquiries, input data into ERP/CRM, and collaborate with academic departments.

Responsibilities include evaluating applications, maintaining student records, and providing timely communication to applicants.

Qualifications

• Excellent communication skills and ability to be a dynamic team player.
• Good people skills and tact when communicating with prospective students.
• Outstanding telephone skills and friendly manner when dealing with students.
• Proficient in computer literacy and Microsoft Office knowledge.
• Willing to travel and work flexible hours, including weekends.
• Strong written and oral communication skills and ability to analyze information.

Responsibilities

• Manage admissions process including inquiries, correspondence, and data collection.
• Input student information into ERP/CRM systems for reporting and processing.
• Keep student records up-to-date in ERP/CSM database.
• Evaluate prospective student applications and transcripts using admissions standards.
• Communicate effectively with applicants in a timely manner.
• Provide prompt customer service through the International Graduate Services office.
• Represent the University at events as required.
• Assist with orientations for executive students.
• Perform other duties as assigned.

Skills

Communication skills

Team player

People skills

Honest communication

Telephone skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.

The position requires excellent communication skills, the ability to be a dynamic team player.

The Enrollment Counselor for Executive Programs coordinates admissions process and enrollment of qualified international graduate students. She/he will perform a broad range of duties to meet the needs of the International Student program.

Job Requirements:

• Should be a U.S. citizen or a Legal Permanent Resident.
• Bachelor's Degree preferred.
• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner working with students.
• Proficient in computer literacy and knowledgeable of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action.
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work and travel.
• Office hours and work times are based on student needs; including availability for students' worldwide.

Key Duties and Responsibilities:

• Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
• Inputting student's information into ERP/CRM in order to provide accurate and efficient reporting and processing for International Graduate Services purposes.
• Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Have strong time management and organizational skills to manage regular communications and updates with applicants and students through texting, email, and phone outreach methods.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
• Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
• Learn and execute new information and data processes that are required to meet needs of the Department of International Graduate Services staff.
• Represent the University at INTR and other events as required.
• Receives, reviews, and uploads student admissions documents.
• Assist with orientations for executive students.
• Performs other duties as assigned.
• Willing to travel to residency locations as needed.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a "life-more-abundant."