Enrollment Counselor

ucumberlands; Williamsburg (KY); On-site; USD 38,000 - 48,000; Full time

Job summary

University of the Cumberlands is seeking a Graduate Online Enrollment Counselor to coordinate admissions for online graduate students. You will handle inquiries, process applications, and collaborate with departments to ensure accurate records and timely communications.

Strong communication and customer service skills are essential to support prospective and admitted students. The role requires a Bachelor's degree (preferred) and proficiency in Microsoft Office, with the ability to work in a

Qualifications

• Bachelor's degree preferred.
• Excellent intercultural, problem-solving, organizational, and computer skills.
• Excellent communication skills and ability to be a dynamic team player.
• Customer service experience required.

Responsibilities

• Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• Works with admissions staff to keep student records up-to-date in ERP/CRM database.
• Maintains admissions reports daily, weekly, and monthly.
• Evaluates prospective student applications and transcripts using consistent standards.
• Communicates effectively with applicants in a timely manner.
• Represents the University at events and supports Graduate Online Admissions.

Skills

Customer service

Communication

Microsoft Office

Problem-solving

Intercultural sensitivity

Organizational skills

Education

Bachelor's degree preferred

Tools

ERP/CRM database

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

A Graduate Online Enrollment Counselor coordinates admissions processes towards enrollment of qualified Graduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted Graduate online students. This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Key Duties and Responsibilities:

• Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
• Responsible for maintaining admissions reports, daily, weekly, and monthly
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
• Provide prompt and efficient customer service for Graduate Online Admissions.
• Learn and execute new information and data processes that are required to meet the needs of the University.
• Represent the University at events.
• Receives and uploads student admissions documents.
• Performs other duties as assigned.

Requirements:

• Bachelor's degree preferred.
• Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner working with students.
• Proficient in computer literacy and strong knowledge of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
• Customer Service Experience.
• Excellent analytical, communication, and writing skills.
• Ability to work a flexible schedule.
• Office hours and work times are based on student needs.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a "life-more-abundant".