Designated School Official

University of the Cumberlands; Williamsburg (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of the Cumberlands in Williamsburg, Kentucky, is seeking a dedicated individual to manage international student records in compliance with SEVIS regulations. The role involves updating student information, communicating with students, and providing excellent customer service.

This position requires strong interpersonal and organizational skills to effectively handle data, assist students, and collaborate with university departments. A Bachelor's degree is preferred, and candidates must possess a friendly demeanor and be proficient in Microsoft Office.

Qualifications

• Bachelor's degree preferred.
• Excellent interpersonal, communication, and writing skills.
• Good people skills and the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner when working with students.
• Proficient in computer literacy and knowledgeable of Microsoft Office.
• Customer service experience.
• Ability to work a flexible schedule, including occasional weekend work and travel.

Responsibilities

• Work with admissions staff to keep student records up-to-date.
• Submit correction requests and data fixes for students to the SEVIS Help Desk.
• Update/edit records for students and dependents.
• Communicate effectively with students.
• Provide prompt and efficient customer service.

Job description

Get Set for Cumberlands! Join our team of student‑focused individuals working together to encourage intellectual and spiritual growth, leadership, and service.

Key Duties and Responsibilities

• Work with admissions staff, advisors, customer service representatives, and other Designated School Officials to keep student records up‑to‑date and accurately entered into SEVIS.
• Submit correction requests and data fixes for students and dependents to the SEVIS Help Desk and follow up when necessary.
• View and print reports within SEVIS.
• Update/edit records for students and dependents (FormI‑20), including financial, program, and personal information; transfer and register student records within SEVIS.
• Add and edit employment authorization, including requesting OPT and STEM.
• Review, approve, and process I‑20, CPT, STEM, and OPT applications.
• Draft, save, submit, and print records for students and dependents (FormI‑20).
• Communicate effectively with students in a timely manner.
• Provide thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaborate with academic departments and administration on a regular basis and build/maintain positive relationships.
• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
• Learn and execute new information and data processes required to meet the needs of the Department of International Graduate Services.
• Represent the University at events and assist with on‑campus events for international students.
• Perform other duties as assigned.

Requirements

• U.S. citizen or Legal Permanent Resident.
• Bachelor's degree preferred.
• Excellent interpersonal, communication, and writing skills.
• Good people skills and the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner when working with students.
• Professional appearance and demeanor.
• Proficient in computer literacy and knowledgeable of Microsoft Office.
• Show initiative, adaptability, resourcefulness, dependability, and ability to take action.
• Customer service experience.
• Excellent analytical, communication, and writing skills.
• Ability to work a flexible schedule, including occasional weekend work and travel.
• Will require on‑campus travel for hosting events.

University of the Cumberlands (UC) is a private university in Kentucky offering undergraduate and graduate programs. UC complies with equal opportunity laws and prohibits discrimination on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, smoking status, or any other protected characteristic. UC may legally discriminate on the basis of religion in employment within the limits set by law and has been granted an exemption from certain TitleIX regulations conflict with its religious tenets.