Enrollment Counselor - EXEC

University of the Cumberlands; Williamsburg (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

University of the Cumberlands is seeking an Enrollment Counselor for Executive Programs to coordinate admissions and enroll qualified international graduate students. The role requires handling inquiries, maintaining records in ERP/CRM, and collaborating with admissions and academic departments to ensure smooth processes for a diverse student body.

The position emphasizes strong communication, organizational, and customer service skills, with occasional weekend work and travel as needed to

Qualifications

• Bachelor's degree preferred.
• Strong communication and interpersonal skills.
• Excellent written and verbal communication abilities.
• Experience in customer service and admissions processes is a plus.

Responsibilities

• Manage admissions process for inquiries, correspondence, and data collection.
• Input student information into ERP/CRM and maintain accurate records.
• Evaluate applications and transcripts using standard admissions criteria.
• Communicate with applicants promptly and professionally.
• Coordinate with academic departments and admissions staff to keep records up to date.
• Assist with orientations for executive students and travel as needed.

Skills

People skills

Telephone skills

Communication

Writing

Customer Service

Time management

Adaptability

Education

Bachelor's Degree

Tools

ERP/CRM

Microsoft Office

Job description

Position overview

The Enrollment Counselor for Executive Programs coordinates admissions process and enrollment of qualified international graduate students. The role involves a broad range of duties to meet the needs of the International Student program.

Job Requirements

• Should be a U.S. citizen or a Legal Permanent Resident.
• Bachelor's Degree preferred
• Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
• Outstanding telephone skills; polite, friendly manner working with students
• Proficient in computer literacy and knowledgeable of Microsoft Office
• Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
• Customer Service Experience.
• Excellent analytical, communication and writing skills.
• Ability to work flexible schedule.
• Will require occasional weekend work and travel.
• Office hours and work times are based on student needs; including availability for students’ worldwide.

Key Duties and Responsibilities

• Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
• Inputting student’s information into ERP/CRM in order to provide accurate and efficient reporting and processing for International Graduate Services purposes.
• Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Have strong time management and organizational skills to manage regular communications and updates with applicants and students through texting, email, and phone outreach methods.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
• Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
• Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
• Learn and execute new information and data processes that are required to meet needs of the Department of International Graduate Services staff.
• Represent the University at INTR and other events as required.
• Receives, reviews, and uploads student admissions documents.
• Assist with orientations for executive students.
• Performs other duties as assigned.
• Willing to travel to residency locations as needed.

About the University

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a “life-more-abundant.” Located in the heart of Appalachia, University of the Cumberlands (UC) is an institution of regional distinction that offers undergraduate degrees in more than 40 major fields of study, along with several pre-professional, graduate and doctoral programs. With a total enrollment of more than 20,000 students, UC is one of the largest and fastest growing private universities in Kentucky and is devoted to preparing students for the future through hands-on, experiential learning and research.

The University of the Cumberlands does not illegally discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, because a person is a smoker or nonsmoker, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University -administered programs. In order to fulfill its purpose, the University may legally discriminate on the basis of religion in employment, and the University has sought and been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University's religious tenets.