Enrollment Counselor

University of the Cumberlands; Williamsburg (KY); On-site; USD 40,000 - 52,000; Full time

Job summary

University of the Cumberlands in Williamsburg, KY seeks a Graduate Online Enrollment Counselor to coordinate admissions for qualified graduate online students. This role requires strong communication, intercultural skills, and precise data handling in ERP/CRM systems.

You will manage inquiries, maintain records, collaborate with academic departments, and provide prompt, courteous service to applicants and newly admitted students, ensuring a smooth admissions process.

Qualifications

• Bachelor's degree preferred.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office.
• Able to handle inquiries and maintain records.
• Flexible schedule and team-oriented.

Responsibilities

• Manages admissions inquiries and documents.
• Maintains admissions data and ERP/CRM records.
• Evaluates applications and transcripts against standards.
• Communicates with applicants promptly.
• Represents the University at events.
• Provides customer service for Graduate Online Admissions.
• Collaborates with academic departments and administration.
• Learn and implement new data processes.
• Performs other duties as assigned.

Skills

Intercultural communication

Problem solving

Organizational skills

Excellent communication

Team player

Customer service

Computer literacy

Education

Bachelor's degree preferred

Tools

Microsoft Office

ERP/CRM database

Job description

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

A Graduate Online Enrollment Counselor coordinates admissions processes towards enrollment of qualified Graduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted Graduate online students. This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Key Duties and Responsibilities:

• Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
• Responsible for maintaining admissions reports, daily, weekly, and monthly Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
• Provide prompt and efficient customer service for Graduate Online Admissions.
• Learn and execute new information and data processes that are required to meet the needs of the University.
• Represent the University at events.
• Receives and uploads student admissions documents.
• Performs other duties as assigned.

Requirements:

• Bachelor's degree preferred.
• Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner working with students.
• Proficient in computer literacy and strong knowledge of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
• Customer Service Experience.
• Excellent analytical, communication, and writing skills.
• Ability to work a flexible schedule.
• Office hours and work times are based on student needs.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a “life-more-abundant.” Located in the heart of Appalachia, University of the Cumberlands (UC) is an institution of regional distinction that offers undergraduate degrees in more than 40 major fields of study, along with several pre-professional, graduate and doctoral programs. With a total enrollment of more than 20,000 students, UC is one of the largest and fastest growing private universities in Kentucky and is devoted to preparing students for the future through hands-on, experiential learning and research.

The University of the Cumberlands does not illegally discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, religion, genetic information, veteran status, because a person is a smoker or nonsmoker, or any other basis on which the University is prohibited from discrimination under local, state, or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and other University -administered programs.

In order to fulfill its purpose, the University may legally discriminate on the basis of religion in employment, and the University has sought and been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University's religious tenets.