Enrollment & Conversion Specialist - DME & Products

XRHealth; Needham (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Base salary plus commission or bonuses

In-person team environment

Exposure to reimbursed healthcare tech

Job summary

XRHealth in Needham, MA seeks a Patient Enrollment Specialist to convert patient leads into active DME and Product customers. This full-time, in-person role focuses on speed, volume, and conversion, requiring weekday coverage with weekend availability.

You will guide patients through the enrollment process, including insurance verification and documentation, and you will be measured on lead-to-enrollment conversion and productivity. This is not remote.

Qualifications

• 2+ years of experience in DME or healthcare enrollment.
• Proven ability to convert leads and close enrollments.
• Strong knowledge of insurance and Medicare processes.
• Comfortable in a metrics-driven, phone-heavy environment.
• Experience using a CRM (HubSpot preferred).

Responsibilities

• Convert inbound and referred leads into enrollments.
• Conduct high-volume outbound calls to drive sign-ups.
• Explain enrollment requirements and next steps clearly.
• Verify insurance eligibility and Medicare coverage.
• Log activity and outcomes in HubSpot CRM.
• Meet daily, weekly, and monthly conversion targets.
• Collaborate with DME/Products teams to remove enrollment blockers.

Skills

Lead conversion

Phone sales

HubSpot CRM

Insurance/Medicare knowledge

In-person sales

Tools

HubSpot CRM

Job description

XRHealth in Needham, MA seeks a Patient Enrollment Specialist to convert patient leads into active DME and Product customers. This full-time, in-person role focuses on speed, volume, and conversion, requiring weekday coverage with weekend availability.

You will guide patients through the enrollment process, including insurance verification and documentation, and you will be measured on lead-to-enrollment conversion and productivity. This is not remote.