Patient Enrollment Sales Specialist

XRHealth; Needham (MA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Base salary plus commission or bonuses

In-person team environment

Exposure to reimbursed healthcare tech

Job summary

XRHealth in Needham, MA seeks a Patient Enrollment Specialist to convert patient leads into active DME and Product customers. This full-time, in-person role focuses on speed, volume, and conversion, requiring weekday coverage with weekend availability.

You will guide patients through the enrollment process, including insurance verification and documentation, and you will be measured on lead-to-enrollment conversion and productivity. This is not remote.

Qualifications

• 2+ years of experience in DME or healthcare enrollment.
• Proven ability to convert leads and close enrollments.
• Strong knowledge of insurance and Medicare processes.
• Comfortable in a metrics-driven, phone-heavy environment.
• Experience using a CRM (HubSpot preferred).

Responsibilities

• Convert inbound and referred leads into enrollments.
• Conduct high-volume outbound calls to drive sign-ups.
• Explain enrollment requirements and next steps clearly.
• Verify insurance eligibility and Medicare coverage.
• Log activity and outcomes in HubSpot CRM.
• Meet daily, weekly, and monthly conversion targets.
• Collaborate with DME/Products teams to remove enrollment blockers.

Skills

Lead conversion

Phone sales

HubSpot CRM

Insurance/Medicare knowledge

In-person sales

Tools

HubSpot CRM

Job description

About XRHEALTH INC

XRHealth is expanding its DME and Products sales team and is hiring a Patient Enrollment Specialist to convert patient leads into active DME and Product customers.

This role is focused on speed, volume, and conversion, working a steady flow of inbound and referred leads for XRHealth’s DME and Products business.

The Role

This is a sales and enrollment role focused exclusively on XRHealth’s DME and Products business. As a Patient Enrollment Specialist, you will be responsible for contacting leads, driving enrollments, and closing sign-ups for XRHealth’s DME and Products. You will guide patients through the DME enrollment process, including insurance and Medicare verification and required documentation, and will be measured primarily on lead-to-enrollment conversion and productivity.

This is a full-time, fully in-person position at our Needham, MA office. The role requires a 5-day workweek that includes weekend availability, and schedules may include Saturday and/or Sunday. This is not a remote or hybrid position.

Key Responsibilities

• Convert inbound and referred DME and Product leads into completed enrollments
• Make high-volume outbound calls to patients to drive sign-ups
• Clearly explain XRHealth’s DME products, eligibility requirements, enrollment process, and next steps
• Overcome common objections related to insurance, technology use, or readiness
• Verify insurance eligibility and benefits, with a strong focus on Medicare
• Collect and manage required DME enrollment documentation
• Move patients efficiently through the enrollment funnel to activation
• Accurately log all activity, lead status, and outcomes in the CRM (HubSpot)
• Consistently meet or exceed daily, weekly, and monthly conversion targets
• Work closely with internal DME and Products teams to remove blockers and accelerate enrollment

Requirements

• 2+ years of experience in DME sales, healthcare sales, patient enrollment, or patient access
• Proven ability to convert leads and close enrollments
• Strong working knowledge of insurance and Medicare processes
• Comfortable working in a phone-heavy, metrics-driven environment
• Strong closing skills and objection-handling ability
• Experience using a CRM (HubSpot experience is a plus)
• Ability to work full-time, fully in person at our Needham, MA office
• Availability to work a 5-day schedule that includes weekend availability, including Saturday and/or Sunday as scheduled

What We Offer

• Base salary plus performance-based commission or incentives
• Clear performance metrics and growth opportunities
• Steady flow of qualified DME and Product leads
• Collaborative, in-person team environment
• Opportunity to work with innovative, reimbursed healthcare technology/ul>