Enrollment & Call Center Specialist

Staffing Solutions Of Hawaii; Honolulu (HI); On-site; USD 19,000 - 28,000; Full time

Job summary

Staffing Solutions of Hawaii in Honolulu, HI is seeking a Call Center & Enrollment Representative to join a growing team. The role handles provider and member inquiries, supports the transition to the Billtrust platform, and processes enrollment tasks.

The position is full-time in the office, Monday through Friday, 7:45 am to 4:30 pm, with overtime on select weekdays and Saturdays as needed; prior call center or medical setting experience is preferred.

Qualifications

• Experience in call centers or medical/clinical settings preferred.
• Strong listening and problem-solving abilities.
• Professional verbal and written communication skills.

Responsibilities

• Assist providers and members with inquiries (e.g., provider eligibility, membership card requests), resolve issues, and identify trends.
• Support the upcoming Vuebill transition to the new Billtrust payment/billing platform.
• Handle incoming phone calls and inquiries.
• Support members and employer groups with navigation and instructions on how to log in and re-enter payment information for automatic payments or making.
• Perform other duties as required

Skills

Call center experience

Enrollment processing

Customer service

Communication skills

Tools

Billtrust platform

Vuebill

Job description

Staffing Solutions of Hawaii in Honolulu, HI is seeking a Call Center & Enrollment Representative to join a growing team. The role handles provider and member inquiries, supports the transition to the Billtrust platform, and processes enrollment tasks.

The position is full-time in the office, Monday through Friday, 7:45 am to 4:30 pm, with overtime on select weekdays and Saturdays as needed; prior call center or medical setting experience is preferred.