Honolulu Health Call Center Associate - Patient Support

Waikiki Health

Honolulu (HI)

On-site

USD 25,000 - 30,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

14 Paid holidays

Parking included

403(b) Retirement Plan with matching

Job summary

Waikiki Health is seeking a full-time Call Center Associate in Honolulu, HI to provide courteous patient service and accurate information. The role supports scheduling, insurance verification, payments, and medication requests within a busy, multi-queue environment.

Ideal candidates have a high school diploma, 1 year in customer service or call center work, and strong typing skills (50 WPM). This position offers health benefits, holidays, parking, and a 403(b) plan with matching after a vesting

Qualifications

Education: High school graduate or equivalent is mandatory.
One year of experience in a customer service or call center environment preferred.
Ability to type a minimum of 50 WPM using Windows-based programs.

Responsibilities

Answer all incoming multi-queue calls continuously throughout the day, providing superior service and verifying patient demographics.
Use the ATHENA system to schedule or reschedule appointments, verify insurance eligibility, process online payments, and document conversations accurately.
Submit accurate prescription requests and refill inquiries to internal and external pharmacies.
Return voicemail messages within 24 hours and route patient cases to the appropriate providers without blind forwarding.
Maintain strict patient confidentiality, adhering to HIPAA and PHI regulations at all times.
Other duties as assigned.