Call Center & Enrollment Representative - Hiring ASAP!

Staffing Solutions of Hawaii; Honolulu (HI); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Staffing Solutions of Hawaii in Honolulu, HI is seeking a Call Center & Enrollment Representative to join a growing team. The role handles provider and member inquiries, supports the transition to the Billtrust platform, and processes enrollment tasks.

The position is full-time in the office, Monday through Friday, 7:45 am to 4:30 pm, with overtime on select weekdays and Saturdays as needed; prior call center or medical setting experience is preferred.

Qualifikationen

• Experience in call centers or medical/clinical settings preferred.
• Strong listening and problem-solving abilities.
• Professional verbal and written communication skills.

Aufgaben

• Assist providers and members with inquiries (e.g., provider eligibility, membership card requests), resolve issues, and identify trends.
• Support the upcoming Vuebill transition to the new Billtrust payment/billing platform.
• Handle incoming phone calls and inquiries.
• Support members and employer groups with navigation and instructions on how to log in and re-enter payment information for automatic payments or making.
• Perform other duties as required

Kenntnisse

Call center experience

Enrollment processing

Customer service

Communication skills

Tools

Billtrust platform

Vuebill

Jobbeschreibung

This is not a remote role. Applicants must be able to report to work on time as scheduled.

Position: Call Center & Enrollment Representative

Location: Honolulu, HI

Pay: This position has a fixed rate of $17/hour

Experience: Prior experience working in a call center or medical/clinical setting is preferred.

Type: Full-time; Contract

Schedule: Monday - Friday, 7:45am to 4:30pm (Available to work overtime on weekdays and Saturdays as needed.)

Staffing Solutions of Hawaii is seeking a Call Center & Enrollment Representative to join a growing and dynamic team!

Job Description:

1. Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc), resolve issues, and identify trends.
2. Support the upcoming Vuebill transition to the new Billtrust payment/billing platform.
3. Handle incoming phone calls and inquiries.
4. Support members and employer groups with navigation and instructions on how to log in and re-enter payment information for automatic payments or making.
5. Perform other duties as required

Position Requirements:

1. Excellent listening, analytical, and problem-solving skills.
2. Ability to handle difficult and stressful situations effectively.
3. Strong relationship-building, critical thinking, and problem-solving skills.
4. Professional verbal and written communication skills.

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

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