Honolulu Call Center Specialist - Full-Time, Day-One Benefits

Conduent; Honolulu (HI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Vision

Paid time off

Paid training

Career growth

Supportive work environment

No weekend

Employee discount program

Flexible hours

Job summary

Conduent is hiring a Call Center Agent in Honolulu, HI. You will be the first point of contact for customers, answering questions about accounts and resolving issues to deliver exceptional service.

The role requires 1+ year in a call center setting and 2+ years Medicaid experience, with training provided and a full-time schedule. Onsite work with a 7:30 am–5:00 pm, Monday–Friday shift.

Qualifications

• 1+ year in Call Center Environment/Customer Experience
• 2+ years Medicaid or medical insurance experience
• Call center experience in telephone customer service or related experience
• High school diploma or equivalent
• Must be legally authorized to work in the United States without visa sponsorship

Responsibilities

• Actively listen to clients’ customers and deliver world-class experiences
• Assist customers via phone, email, and website inquiries
• Respond to administration-related inquiries using training and available resources
• Identify customer needs to provide complete and accurate information
• Process transactions via mainframe or web-based apps
• Maintain knowledge of company and client programs, policies, and technology
• Communicate effectively in a warm and empathetic manner
• Support other positions during heavy workloads or absences
• Provide calm conflict resolution for frustrated customers
• Convey complex information clearly for customer understanding
• Demonstrate strong work ethic and accurate communication

Skills

Call center experience

Medicaid experience

Ability to type 50 WPM

Customer service mindset

Multitasking

Education

High School Diploma

Tools

Mainframe systems

Web-based applications

CRM systems

Job description

Conduent is hiring a Call Center Agent in Honolulu, HI. You will be the first point of contact for customers, answering questions about accounts and resolving issues to deliver exceptional service.

The role requires 1+ year in a call center setting and 2+ years Medicaid experience, with training provided and a full-time schedule. Onsite work with a 7:30 am–5:00 pm, Monday–Friday shift.