Enrollment Agent

Ies Ime; Shelby, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

IES Shelby Township is seeking Enrollment Agents to support identity-service appointments on-site. You will prepare clients for fingerprinting, verify information, and maintain accurate records while ensuring a calm, professional client experience.

Training and program requirements vary by service. Responsibilities include guiding clients through enrollment steps, handling confidential information securely, and using enrollment equipment according to procedures.

Qualifications

• Detail-oriented with precise record-keeping.
• Clear, professional communication with clients.
• Able to follow enrollment procedures and privacy rules.

Responsibilities

• Prepare clients for fingerprinting and identity-service appointments.
• Verify required information and follow enrollment procedures.
• Operate enrollment equipment and maintain accurate records.
• Explain next steps clearly and protect confidential information.

Skills

Attention to detail

Communication skills

Job description

Support clients through fingerprinting and identity-service enrollment with accuracy and professionalism.

Position Overview

Enrollment Agents support identity-service appointments at IES. The role combines careful document handling, clear explanations, and a calm client experience. Training and program requirements vary by service.

What You’ll Do

• Prepare clients for fingerprinting and identity-service appointments
• Verify required information and follow established enrollment procedures
• Operate enrollment equipment and maintain accurate records
• Explain next steps clearly and protect confidential information

What We’re Looking For

• Reliable, detail-oriented work habits
• Professional communication with a wide range of clients
• Comfort following identity-service and privacy procedures
• Availability for the posted on-site schedule

Work Arrangement

On‑site at the IES Shelby Township location.

Full‑time or part‑time schedule based on current operating needs.

IES coordinates medical‑legal services and is not a medical practice or physician group. Physician opportunities use a separate inquiry process.