Identity Services Enrollment Specialist

Ies Ime; Shelby, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

IES Shelby Township is seeking Enrollment Agents to support identity-service appointments on-site. You will prepare clients for fingerprinting, verify information, and maintain accurate records while ensuring a calm, professional client experience.

Training and program requirements vary by service. Responsibilities include guiding clients through enrollment steps, handling confidential information securely, and using enrollment equipment according to procedures.

Qualifications

• Detail-oriented with precise record-keeping.
• Clear, professional communication with clients.
• Able to follow enrollment procedures and privacy rules.

Responsibilities

• Prepare clients for fingerprinting and identity-service appointments.
• Verify required information and follow enrollment procedures.
• Operate enrollment equipment and maintain accurate records.
• Explain next steps clearly and protect confidential information.

Skills

Attention to detail

Communication skills

Job description

IES Shelby Township is seeking Enrollment Agents to support identity-service appointments on-site. You will prepare clients for fingerprinting, verify information, and maintain accurate records while ensuring a calm, professional client experience.

Training and program requirements vary by service. Responsibilities include guiding clients through enrollment steps, handling confidential information securely, and using enrollment equipment according to procedures.