Engineering Operations Manager - AI & Automation

Government Employees Insurance Company; Renton (WA); Hybride; USD 122 000 - 190 000; Plein temps

Résumé du poste

GEICO seeks a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the United States. You will drive automation, self-service tooling, and AI-driven solutions while maintaining high service quality and adherence to SLAs.

Responsibilities include coaching a multidisciplinary team, managing daily operations, and coordinating with vendors. A Bachelor’s degree plus 5+ years of leadership in a technical environment is required.

Qualifications

• Bachelor’s degree or comparable experience in a technical field.
• 5+ years leading technical teams and delivering in a fast-paced environment.
• Strong leadership with focus on efficiency and operations excellence.
• Ability to visualize data via dashboards and reporting tools.
• Capability to train and develop technical documentation for department needs.

Responsabilités

• Lead, mentor, and develop a high-performing team of technicians and engineers.
• Champion automation and AI-driven solutions for self-service and efficiency.
• Oversee daily operations, monitor SLAs, and optimize processes across GEICO Tech.

Connaissances

Team leadership

Dashboard & reporting

Problem-solving

Change management

English proficiency

Formation

Bachelor’s degree in engineering, Computer Science, IT, Business or comparable experience

Outils

AI tools

Cloud platforms

Network basics (DHCP, DNS, TCP/IP, VLAN, SNMP)

Windows Server

Video conferencing setup

VoIP

IT Asset Management

Description du poste

GEICO seeks a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the United States. You will drive automation, self-service tooling, and AI-driven solutions while maintaining high service quality and adherence to SLAs.

Responsibilities include coaching a multidisciplinary team, managing daily operations, and coordinating with vendors. A Bachelor’s degree plus 5+ years of leadership in a technical environment is required.