Hybrid Engineering Operations Manager – AI & Automation

GEICO Indemnity Company; Tampa (FL); Híbrido; USD 95.000 - 125.000; Jornada completa

Descripción de la vacante

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the US. The role emphasizes a culture of automation, self-service, and AI-driven improvements to increase reliability and efficiency.

You will supervise technicians and engineers, plan budgets, and ensure timely project delivery. The position is Hybrid with 3 days onsite and requires strong leadership and a proven track record in large IT environments.

Formación

• Bachelor's degree in engineering or related field or comparable experience.
• At least 5 years leading teams in a technical environment.
• Strong leadership, efficiency, and operational excellence.
• Experience with dashboards and data visualization for insights.
• Ability to train and develop technical documentation for needs.

Responsabilidades

• Lead, mentor, and develop a high-performing team fostering innovation and collaboration.
• Manage work schedules, overtime, and timesheets; plan budgets and activities.
• Oversee daily operations ensuring SLA adherence and efficient processes.
• Interface with vendors for hardware/software/services procurement.
• Drive automation and AI initiatives to reduce manual work and improve reliability.
• Support AV operations across the enterprise and coordinate project milestones.

Conocimientos

Team leadership

Project management

Automation

AI tools

Dashboard reporting

Vendor liaison

English proficiency

Educación

Bachelor's degree in engineering or IT

Herramientas

Active Directory

Windows Server

Backup solutions

VoIP

Video conferencing

Cloud platforms

Descripción del empleo

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving over 35,000 associates across the US. The role emphasizes a culture of automation, self-service, and AI-driven improvements to increase reliability and efficiency.

You will supervise technicians and engineers, plan budgets, and ensure timely project delivery. The position is Hybrid with 3 days onsite and requires strong leadership and a proven track record in large IT environments.