Engineering Ops Manager - AI & Automation in Tech Support

GEICO; New York (NY); Hybrid; USD 122,000 - 190,000; Full time

Job summary

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving 35,000+ associates across the US. Emphasizing automation, AI, and a self‑service mindset, the role drives efficiency and reliability.

You will manage daily operations, develop trainings, and partner with vendors to deliver projects on time while sustaining exceptional associate experience. Hybrid work includes onsite days in New York and other locations.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, Business or comparable experience.
• At least 5 years of hands‑on work experience in supporting and leading teams in a technical environment.
• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
• Proven ability to operate in high pressure situations handling multiple competing priorities.
• Proficient in English.

Responsibilities

• Lead, mentor, and develop high‑performing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Supervising Technicians, providing guidance and support to ensure high‑quality technical support to associates.
• Assign tasks to the team to support customer growth and needs; manage schedules, overtime, and timesheets.
• Develop and implement trainings; administer policies/procedures to support GEICO Tech initiatives.
• Oversee daily operations, define metrics, streamline operations, and drive SLAs across the department.
• Interface with vendors to handle hardware/software/services purchases and project dependencies.

Skills

Leadership & people management

Dashboard & reporting

Problem solving

Communication

Change management

On-call support

Education

Bachelor’s degree in engineering, Computer Science, Information Technology, Business, or comparable experience

Tools

Active Directory

Windows Server

Backup solutions

Video conferencing

VoIP

DHCP

DNS

TCP/IP

VLAN

SNMP

Job description

GEICO is seeking a Manager, Engineering Operations to lead the Technical Support team serving 35,000+ associates across the US. Emphasizing automation, AI, and a self‑service mindset, the role drives efficiency and reliability.

You will manage daily operations, develop trainings, and partner with vendors to deliver projects on time while sustaining exceptional associate experience. Hybrid work includes onsite days in New York and other locations.