Engineering Operations Manager — AI & Automation

Government Employees Insurance Company; New York (NY); Hybrid; USD 122,000 - 190,000; Full time

Job summary

GEICO in the United States is seeking a Manager of Engineering Operations to lead the Technical Support team serving over 35,000 associates. You will guide technicians and engineers with a focus on self-service and automation to drive efficiency and a superior associate experience.

This hybrid role involves 3 days onsite, collaboration with vendors and stakeholder teams, and driving projects that meet SLAs while fostering innovation across the department.

Qualifications

• Bachelor's degree in engineering, CS, IT, business, or comparable experience.
• 5+ years leading teams in a technical environment.
• Strong leadership with focus on efficiency and operational excellence.
• Proficient in English and able to train others.

Responsibilities

• Lead, mentor, and develop a high‑performing team.
• Supervise technicians and provide guidance for quality support.
• Plan, budget, and organize the team’s activities.
• Oversee daily operations, measure SLAs, improve processes.
• Interface with vendors for hardware/software purchases.
• Interface with stakeholders to estimate milestones.

Skills

Team leadership

Operational excellence

Dashboard analytics

Change management

Vendor liaison

English proficiency

Problem solving

On-call support

Education

Bachelor's degree in engineering, CS, IT, business or comparable experience

Tools

Active Directory

Windows Server

Backup solutions

Networking basics

VoIP

Job description

GEICO in the United States is seeking a Manager of Engineering Operations to lead the Technical Support team serving over 35,000 associates. You will guide technicians and engineers with a focus on self-service and automation to drive efficiency and a superior associate experience.

This hybrid role involves 3 days onsite, collaboration with vendors and stakeholder teams, and driving projects that meet SLAs while fostering innovation across the department.