Engineering Operations Manager: AI, Automation & Support

Geico; Bethesda (MD); On-site; USD 101,000 - 190,000; Full time

Job summary

GEICO is seeking a Manager, Engineering Operations – Technical Support to lead the Technical Support team serving over 35,000 GEICO associates across the United States. The role emphasizes an engineering mindset with automation and self-service to drive efficiency and reliability in GEICO’s tech operations.

The ideal candidate has 5+ years of hands-on leadership in a technical environment, strong dashboard/reporting skills, and the ability to manage change and high-priority incidents.

Qualifications

• Bachelor’s degree in engineering, CS, IT, or business or comparable experience.
• Experience leading technical teams and delivering efficiency improvements.
• Excellent leadership and ability to manage priorities under pressure.

Responsibilities

• Lead, mentor, and develop the Technical Support team serving GEICO associates.
• Plan, budget, and organize the team’s activities and trainings.
• Champion automation and AI-driven solutions for self-service.
• Oversee daily operations, SLAs, and performance metrics.
• Interface with vendors for hardware, software, or services.

Skills

Leadership

Team management

Dashboard reporting

AI/Automation

Vendor liaison

English proficiency

On-call support

Education

Bachelor's degree

Job description

GEICO is seeking a Manager, Engineering Operations – Technical Support to lead the Technical Support team serving over 35,000 GEICO associates across the United States. The role emphasizes an engineering mindset with automation and self-service to drive efficiency and reliability in GEICO’s tech operations.

The ideal candidate has 5+ years of hands-on leadership in a technical environment, strong dashboard/reporting skills, and the ability to manage change and high-priority incidents.