Platform Engineer – AI-Driven CXM (MedTech)

Johnson & Johnson; Garden City (SC); Hybrid; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson is seeking a Platform Engineer – Customer Service to lead the CXM platform’s engineering evolution. You will own the tech strategy, architecture, and standards powering AI-driven customer service experiences within the MedTech CXM domain.

You will collaborate with product and business leaders to translate the CXM vision into scalable ecosystems across MSD, Teams, Outlook, Co-Pilot, and related platforms, while ensuring governance, security, and platform operations.

Qualifications

• .7+ years of software engineering delivering enterprise-scale digital products and platforms.
• 4+ years as lead architect, principal engineer, or engineering lead responsible for platform architecture.
• 2+ years developing and using AI agents and orchestration platforms.
• Experience with MS Dynamics, Azure, Co-Pilot in MedTech CXM domain.

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish engineering strategy for shared services and gateway/runtime capabilities.
• Build foundational frameworks, SDKs, APIs, and developer platforms for CXM adoption.
• Lead development of reusable agent frameworks, skills, and agent integration strategies.
• Set enterprise standards for MCP, A2A, and A2UI interoperability across AI capabilities.
• Create a shared catalog of AI services, tools, agents, and business capabilities for reuse.

Skills

Capacity Leveling

Collaboration

Critical Thinking

Technical Writing

Technical Credibility

Software Development

Tools

Git

Jenkins

Terraform

Kubernetes

Docker

Infrastructure as Code

Job description

Johnson & Johnson is seeking a Platform Engineer – Customer Service to lead the CXM platform’s engineering evolution. You will own the tech strategy, architecture, and standards powering AI-driven customer service experiences within the MedTech CXM domain.

You will collaborate with product and business leaders to translate the CXM vision into scalable ecosystems across MSD, Teams, Outlook, Co-Pilot, and related platforms, while ensuring governance, security, and platform operations.