Engineering IT Systems Analyst - Infrastructure & Support

Applied Materials; Billerica (MA); On-site; USD 100,000 - 138,000; Full time

Job summary

Applied Materials is seeking an IT infrastructure specialist to support GIS-related IT services in our MA location. You will handle patching, upgrades, and routine maintenance while ensuring service levels and customer satisfaction.

The role requires collaboration across teams, root cause analysis, and escalation handling to prevent outages and improve system reliability. This full-time position offers growth opportunities within a global leader in materials science.

Qualifications

• SolidWorks PDM Vault Administration experience.
• TeamCenter Support experience.
• Experience with IT infrastructure management.

Responsibilities

• Serve as partner with a sub-group within function or BU, or with a smaller country/site.
• Provides support services to GIS customers for IT infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Analyzes, schedules and carries out updates to the IT infrastructure which includes patching, upgrades and regular scheduled maintenance.
• Executes complex changes while following standard operating procedures and change management policies.
• Completes root cause analysis of outages or incident trends. Recommends preventative actions.
• Responsible for handling escalations for incidents, outages for IT infrastructure function.

Skills

PDM Vault Admin

TeamCenter Support

IT infrastructure

Tools

SolidWorks PDM Vault

TeamCenter

Job description

Applied Materials is seeking an IT infrastructure specialist to support GIS-related IT services in our MA location. You will handle patching, upgrades, and routine maintenance while ensuring service levels and customer satisfaction.

The role requires collaboration across teams, root cause analysis, and escalation handling to prevent outages and improve system reliability. This full-time position offers growth opportunities within a global leader in materials science.