Technical Product Support Engineer — Field & Customer Focus

Applied Materials; Austin (TX); On-site; USD 96,000 - 132,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus program

Stock award program

Job summary

Applied Materials in Austin, TX is seeking a Full-Time Technical Support professional to manage customer-specific technical support, system installations, and upgrades. The role includes field escalation duties, documentation, and collaboration with engineering teams.

The position emphasizes installation, calibration, and testing of hardware/software, review of ECOs, and presentation of performance data. Travel is indicated, with 25% expected. Comprehensive benefits and bonus programs apply.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.
• Basic knowledge of related disciplines.

Responsibilities

• Responsible for all technical support aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool.
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Functional Knowledge

Business Expertise

Leadership

Problem Solving

Impact

Interpersonal Skills

Job description

Applied Materials in Austin, TX is seeking a Full-Time Technical Support professional to manage customer-specific technical support, system installations, and upgrades. The role includes field escalation duties, documentation, and collaboration with engineering teams.

The position emphasizes installation, calibration, and testing of hardware/software, review of ECOs, and presentation of performance data. Travel is indicated, with 25% expected. Comprehensive benefits and bonus programs apply.