IT Systems Analyst - Infrastructure & Incident Management

Applied Materials, Inc.; Billerica (MA); On-site; USD 100,000 - 138,000; Full time

Benefits offered by this job

Bonus potential

Stock awards

Comprehensive benefits

Job summary

Applied Materials, Inc. is seeking an IT infrastructure specialist focused on GIS-related IT services and maintenance in a full-time capacity. The role involves patching, upgrades, and routine maintenance to ensure reliable operations across the business.

You will conduct root-cause analyses of outages, drive changes within established procedures, and support colleagues with expert guidance while contributing to a global leader in materials science and semiconductor solutions.

Qualifications

• Experience delivering IT infrastructure updates, patching and maintenance.
• Ability to analyze outages and drive preventative actions.
• Familiarity with service management processes and SLAs.

Responsibilities

• Serve as partner with GIS function to provide IT infrastructure support.
• Adhere to service management processes to meet SLAs.
• Analyze, schedule, and perform updates to IT infrastructure.
• Execute complex changes per standard operating procedures.
• Complete root cause analysis of outages or incidents.
• Recommend preventative actions and handle escalations.
• Demonstrate domain knowledge and collaborate with related teams.
• Mentor colleagues and lead small projects when needed.

Skills

IT infrastructure support

Root cause analysis

Change management

Tools

SolidWorks PDM Vault Administration

TeamCenter Support

Job description

Applied Materials, Inc. is seeking an IT infrastructure specialist focused on GIS-related IT services and maintenance in a full-time capacity. The role involves patching, upgrades, and routine maintenance to ensure reliable operations across the business.

You will conduct root-cause analyses of outages, drive changes within established procedures, and support colleagues with expert guidance while contributing to a global leader in materials science and semiconductor solutions.