Teller: Customer Care & Financial Wellness

Northwest Bank; State College (Centre County); On-site; USD 30,000 - 40,000; Full time

Job summary

Northwest Bank is seeking a Teller in State College to welcome customers, process transactions, resolve issues, and identify opportunities for referrals to the appropriate lines of business.

The role emphasizes delivering exceptional customer experience both in person and via phone/email, with responsibilities including balance reconciliation and participation in team meetings. Evening hours and weekend work may be required.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Achieve financial wellness activity goals and identify referral opportunities to support sales goals.
• Assist customers with questions and problem resolution; inform them of product/service features and benefits.
• Balance teller drawer daily and participate in office meetings and dual control balancing.

Skills

Customer service

Communication

Active listening

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a Teller in State College to welcome customers, process transactions, resolve issues, and identify opportunities for referrals to the appropriate lines of business.

The role emphasizes delivering exceptional customer experience both in person and via phone/email, with responsibilities including balance reconciliation and participation in team meetings. Evening hours and weekend work may be required.