Engaging POS Demos & Tech Support Pro

Allied Global Sandbox; Peru (IL); Hybrid; USD 50,000 - 72,000; Full time

Job summary

Allied Global Sandbox is seeking a customer-facing Technical Support & Demo Specialist to support POS customers, assist with product demos, and expand technical coverage across time zones. The role requires strong English communication, a confident demeanor, and a proactive approach to supporting merchants and store owners.

The candidate will conduct demos, answer questions, and document common issues while collaborating with sales and support teams to ensure smooth customer interactions across

Qualifications

• Advanced English level: C1+ required.
• Previous experience in scheduler/appointment setting or customer service roles.
• Strong phone presence and ability to build rapport quickly.
• Friendly, confident, energetic, personable.

Responsibilities

• Conduct or assist with customer demos and product walkthroughs.
• Ask discovery questions to understand customer needs and processes.
• Troubleshoot questions related to POS usage and basic setup.
• Explain product features clearly and practically to customers.
• Document common questions and feedback for internal teams.
• Ensure each interaction is handled by knowledgeable, personable staff.

Skills

English C1+

CRM familiarity

Demos

Warm outreach

Sales coordination

Tools

CRM tools

Dialer tools

Job description

Allied Global Sandbox is seeking a customer-facing Technical Support & Demo Specialist to support POS customers, assist with product demos, and expand technical coverage across time zones. The role requires strong English communication, a confident demeanor, and a proactive approach to supporting merchants and store owners.

The candidate will conduct demos, answer questions, and document common issues while collaborating with sales and support teams to ensure smooth customer interactions across