Technical Support Demo Specialist

Allied Global Sandbox; Peru (IL); Hybrid; USD 50,000 - 72,000; Full time

Job summary

Allied Global Sandbox is seeking a customer-facing Technical Support & Demo Specialist to support POS customers, assist with product demos, and expand technical coverage across time zones. The role requires strong English communication, a confident demeanor, and a proactive approach to supporting merchants and store owners.

The candidate will conduct demos, answer questions, and document common issues while collaborating with sales and support teams to ensure smooth customer interactions across

Qualifications

• Advanced English level: C1+ required.
• Previous experience in scheduler/appointment setting or customer service roles.
• Strong phone presence and ability to build rapport quickly.
• Friendly, confident, energetic, personable.

Responsibilities

• Conduct or assist with customer demos and product walkthroughs.
• Ask discovery questions to understand customer needs and processes.
• Troubleshoot questions related to POS usage and basic setup.
• Explain product features clearly and practically to customers.
• Document common questions and feedback for internal teams.
• Ensure each interaction is handled by knowledgeable, personable staff.

Skills

English C1+

CRM familiarity

Demos

Warm outreach

Sales coordination

Tools

CRM tools

Dialer tools

Job description

We are looking for a customer-facing Technical Support & Demo Specialist to support POS customers, assist with product demos, and help expand technical coverage across time zones. This role is ideal for someone with strong technical curiosity, excellent English communication skills, and a confident, engaging personality.

Key Objectives

• Assist with product demos and help move prospects through the sales process.
• Provide technical support.
• Be available to respond to inbound interest generated by marketing campaigns.

Key Responsibilities

• Conduct or assist with customer and prospect demos.
• Ask discovery questions to understand customer needs and business processes.
• Troubleshoot customer questions related to POS usage, workflows, basic setup, and common operational issues.
• Explain product features in a clear, friendly, and practical way.
• Document common customer questions, demo feedback, and support scenarios.
• Help ensure each customer interaction is handled by someone knowledgeable, personable, and solution-oriented.

Job Requirements

• Ideal Candidate Profile
  • Advanced English level: C1+ required.
  • Previous experience as a scheduler, appointment setter, call center agent, sales development representative, or customer service representative.
  • Strong phone presence and ability to create rapport quickly.
  • Friendly, confident, energetic, and personable.
  • Organized and disciplined with CRM notes and follow-up tracking.
  • Comfortable speaking with business owners, store managers, and decision-makers.
  • Able to handle objections professionally.
  • Coachable and able to adapt based on campaign feedback.
• Preferred Experience
  • Experience with warm leads or existing customer campaigns.
  • Experience in merchant services, payments, POS, retail, SaaS, or B2B appointment setting.
  • Familiarity with CRM and dialer tools.
  • Experience performing warm transfers to sales or specialist teams.