Engagement Governance Lead — Expert Network Intake & Adoption

Intuit Inc.; San Diego (CA); On-site; USD 138,000 - 186,000; Full time

Job summary

Intuit Inc. seeks an Engagement Governance & Adoption lead to own ENE Central Intake, classify requests by engagement type and sensitivity, and route to right partners with necessary context.

You will ensure upward flow of insights from Service Delivery to partner teams and maintain governance across multiple execution partners. The role emphasizes early involvement in product design, adoption accountability, and a structured intake process to improve customer outcomes within the Consumer Group

Qualifications

• 5–7 years of experience in program management, operational governance, engagement model design, or related fields.
• Demonstrated experience managing complex multi-stakeholder intake or governance processes.
• Familiarity with change management frameworks or multi-org coordination in large environments.

Responsibilities

• Own ENE Central Intake governance and continuously improve its front door for partner-to-Service Delivery engagements.
• Classify requests by engagement type and sensitivity; route to the right execution partners with context.
• Own upward flow: distill insights from Service Delivery for partner teams; ensure Surface needs are actionable.
• Coordinate with ECRM, Comms, Learning & Development, and Operational Excellence as execution partners.
• Assign sensitivity levels and develop narrative frameworks for Confidential engagements.
• Ensure COE involvement from inception in product/design conversations and verify executability.
• Track adoption and document bypass incidents to improve outcomes.

Skills

Program management

Operational governance

Engagement governance

Change management

Job description

Intuit Inc. seeks an Engagement Governance & Adoption lead to own ENE Central Intake, classify requests by engagement type and sensitivity, and route to right partners with necessary context.

You will ensure upward flow of insights from Service Delivery to partner teams and maintain governance across multiple execution partners. The role emphasizes early involvement in product design, adoption accountability, and a structured intake process to improve customer outcomes within the Consumer Group