Engagement Governance Lead — Expert Network Intake & Adoption

Intuit Inc.

San Diego (CA)

On-site

USD 138,000 - 186,000

Full time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Intuit Inc. seeks an Engagement Governance & Adoption lead to own ENE Central Intake, classify requests by engagement type and sensitivity, and route to right partners with necessary context.

You will ensure upward flow of insights from Service Delivery to partner teams and maintain governance across multiple execution partners. The role emphasizes early involvement in product design, adoption accountability, and a structured intake process to improve customer outcomes within the Consumer Group

Qualifications

  • 5–7 years of experience in program management, operational governance, engagement model design, or related fields.
  • Demonstrated experience managing complex multi-stakeholder intake or governance processes.
  • Familiarity with change management frameworks or multi-org coordination in large environments.

Responsibilities

  • Own ENE Central Intake governance and continuously improve its front door for partner-to-Service Delivery engagements.
  • Classify requests by engagement type and sensitivity; route to the right execution partners with context.
  • Own upward flow: distill insights from Service Delivery for partner teams; ensure Surface needs are actionable.
  • Coordinate with ECRM, Comms, Learning & Development, and Operational Excellence as execution partners.
  • Assign sensitivity levels and develop narrative frameworks for Confidential engagements.
  • Ensure COE involvement from inception in product/design conversations and verify executability.
  • Track adoption and document bypass incidents to improve outcomes.

Skills

Program management
Operational governance
Engagement governance
Change management

Job description

Intuit Inc. seeks an Engagement Governance & Adoption lead to own ENE Central Intake, classify requests by engagement type and sensitivity, and route to right partners with necessary context.

You will ensure upward flow of insights from Service Delivery to partner teams and maintain governance across multiple execution partners. The role emphasizes early involvement in product design, adoption accountability, and a structured intake process to improve customer outcomes within the Consumer Group

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Engagement Governance Lead, Expert Network Intake
Engagement Governance Lead, Expert Network Intake

Intuit Inc. • United States

On-site
USD 132,000 - 200,000
Intake & Engagement Governance Lead — Expert Network
Intake & Engagement Governance Lead — Expert Network

Intuit • Mountain View (CA)

On-site
USD 148,000 - 200,000
Engagement Governance Lead, Expert Network Intake
Engagement Governance Lead, Expert Network Intake

Intuit • Frisco (TX)

On-site
USD 132,000 - 200,000
Engagement Governance Lead: Central Intake & Adoption
Engagement Governance Lead: Central Intake & Adoption

Intuit • Atlanta (GA)

On-site
USD 132,000 - 200,000
Cash bonus eligibility
Equity rewards
Benefits package
Engagement Governance Lead — Expert Network Intake
Engagement Governance Lead — Expert Network Intake

Intuit • San Diego (CA)

On-site
USD 138,000 - 186,000
Bonus eligibility
Equity rewards
Benefits
Expert Network Engagement Governance Lead
Expert Network Engagement Governance Lead

Intuit • New York (NY)

On-site
USD 132,000 - 178,000
Engagement Governance Lead, Central Intake
Engagement Governance Lead, Central Intake

Intuit Inc. • Atlanta (GA)

On-site
USD 132,000 - 200,000
Bonus potential
Engagement Governance Lead — Expert Network Central Intake
Engagement Governance Lead — Expert Network Central Intake

Intuit Inc. • Frisco (TX)

On-site
USD 132,000 - 199,000
Consumer Group Expert Services Operations - Engagement, Governance, & Adoption
Consumer Group Expert Services Operations - Engagement, Governance, & Adoption

Intuit Inc. • San Diego (CA)

On-site
USD 138,000 - 186,000
Consumer Group Expert Services Operations - Engagement, Governance, & Adoption
Consumer Group Expert Services Operations - Engagement, Governance, & Adoption

Intuit • Frisco (TX)

On-site
USD 132,000 - 200,000