Engagement Director 3

3409 Genpact LLC; New Jersey; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking an Engagement Director to lead end-to-end D365 programs, driving delivery quality, timelines, and client satisfaction. You will act as the single point of accountability for clients and oversee cross-functional teams including PMs, architects, and consultants.

You will manage CXO-level relationships, lead strategic discussions, and own budgets, profitability, and revenue forecasting to ensure commercial success while guiding transformation roadmaps aligned with business goals.

Qualifications

• Bachelor-level degrees in Commerce, Economics, Finance and MBA or equivalent.
• MBA and/or MS in Business Analytics with cloud certifications are highly desirable.
• Experience with enterprise-scale AI/digital transformation initiatives is a plus.

Responsibilities

• End-to-End Engagement Ownership for multiple D365 programs, ensuring delivery quality and client satisfaction.
• Client Relationship Management with CXO-level stakeholders; manage escalations and strategic discussions.
• Delivery Governance over PMs, architects and leads to ensure risk management and on-time delivery.
• Commercial & Financial Ownership including budgets, profitability, billing, and revenue forecasting.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Personal Effectiveness

Project Management

Risk Management

Scaled Agile Framework SAFe

Storytelling

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics; Certifications in AWS and Google Cloud

Job description

Engagement Director Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• End-to-End Engagement Ownership: Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.
• Client Relationship Management: Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.
• Delivery Governance: Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.
• Commercial & Financial Ownership: Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.
• Pre-Sales & Business Growth: Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.
• Team Leadership: Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.
• Strategic Alignment: Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.
• D365 Expertise: Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.
• Leadership Skills: Proven ability in stakeholder management, conflict resolution, and decision‑making under pressure.
• Business & Commercial Acumen: Experience in budget management, revenue forecasting, and contract governance.
• Communication Skills: Exceptional CXO-level communication, presentation, and negotiation skills.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogle

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Project Management
• Risk Management
• Scaled Agile Framework (SAFe)
• Storytelling

Additional Information

• Job Type Regular
• Master Skill List - Technology Delivery Management
• Remote Type - Hybrid Work
• Shift - Any (United States of America)

Salary

The approximate annual base compensation range for this position is: 100,000 to 125,000 USD “Los Angeles California-based candidates are not eligible for this role”

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter Make an impact – Help global enterprises solve business challenges that matter Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Equal Opportunity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.