Engagement Director 3

Ladders; United States; A distancia; USD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work model

Leadership role

Strategy exposure

Professional development

Descripción de la vacante

Ladders seeks an Engagement Director 3 to lead complex D365 program engagements, ensuring delivery quality, client satisfaction, and alignment to transformation goals. You will partner with CXO-level stakeholders, project managers, and solution architects to manage escalations and governance while driving milestones.

You will own financial performance across programs, including budgets, profitability, forecasting, and growth opportunities within existing accounts, while supporting proposals and

Formación

• Bachelor’s in Commerce, Economics, or Finance; MBA or Business Analytics preferred.
• AWS Certified Solutions Architect - Professional and Google Professional Cloud Architect certifications.
• Strong knowledge of D365 F&O and/or CE modules.
• Proven leadership in stakeholder management and conflict resolution.
• Excellent CXO-level communication and negotiation skills.

Responsabilidades

• Manage multiple D365 programs, ensuring quality delivery and client satisfaction.
• Build and maintain relationships with CXO-level stakeholders, handling escalations and leading strategic discussions.
• Oversee project managers and solution architects to ensure project risks are managed and best practices are followed.
• Manage project budgets, profitability, and revenue forecasting to drive commercial success.
• Support proposals and identify upsell and cross-sell opportunities within existing accounts.
• Lead large teams, ensuring resource planning and delivery excellence.
• Align solutions with client business goals, providing transformation roadmaps.

Conocimientos

Leadership

Stakeholder management

Strategic thinking

Communication

Project governance

Educación

Bachelor's degree in Commerce, Economics, or Finance

MBA or Business Analytics preferred

Herramientas

AWS Certified Solutions Architect - Professional

Google Professional Cloud Architect

Descripción del empleo

For our client, we are seeking a Engagement Director 3 to join the team of a leader in the Business Services space. This role will lead complex D365 program engagements, ensuring delivery quality, client satisfaction, and alignment to broader transformation goals. The position partners closely with CXO-level stakeholders, project managers, and solution architects to manage escalations, maintain strong governance, and keep work moving against key milestones. You will also own financial and commercial performance across programs, including budgets, profitability, forecasting, and growth opportunities within existing accounts.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $125,000 annually

Responsibilities

• Manage multiple D365 programs, ensuring quality delivery and client satisfaction
• Build and maintain relationships with CXO-level stakeholders, handling escalations and leading strategic discussions
• Oversee project managers and solution architects to ensure project risks are managed and best practices are followed
• Manage project budgets, profitability, and revenue forecasting to drive commercial success
• Support proposals and identify upsell and cross-sell opportunities within existing accounts
• Lead large teams, ensuring resource planning and delivery excellence
• Align solutions with client business goals, providing transformation roadmaps

Qualifications

• Bachelor's degree in Commerce, Economics, or Finance; MBA or Business Analytics preferred
• AWS Certified Solutions Architect - Professional and Google Professional Cloud Architect certifications
• Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope
• Proven leadership skills in stakeholder management and conflict resolution
• Exceptional communication and negotiation skills at the CXO level

Benefits

• Hybrid work model offering flexibility between remote and in-office work
• Opportunity to lead large teams and engage with high-level stakeholders
• Involvement in strategic discussions and decision-making processes
• Access to professional development and certification opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.