Engagement Delivery Lead (Remote)

TEKsystems; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

Health Spending Account (HSA)

Time Off / PTO

Job summary

TEKsystems Global Services (TGS) is seeking an Engagement Manager (EM) to lead one or more engagements, ensuring on-time, on-budget delivery and alignment with client success criteria. You will quantify business benefits across the engagement lifecycle and may travel periodically.

Responsibilities include managing finances, resource allocation, risk mitigation, stakeholder communications, and performance reporting.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum of 3 years of experience in project management.
• Excellent oral and written communication skills (English).
• Analysis and problem-solving skills.
• Time management and organizational skills.
• People management skills.
• Experience in project management fundamentals or as an acting Scrum Master.
• Exposure to professional services agreements including the change management process.
• Exposure to IT Managed Services, project management classes, and other IT certifications.
• Demonstrated project risk analysis and mitigation skills.

Responsibilities

• Engagement Management: Overseeing engagements to ensure objectives are met, delivered on time, and within budget.
• Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
• Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.

Skills

Project management

Education

Bachelor's degree or equivalent experience

Job description

TEKsystems Global Services (TGS) is seeking an Engagement Manager (EM) to lead one or more engagements, ensuring on-time, on-budget delivery and alignment with client success criteria. You will quantify business benefits across the engagement lifecycle and may travel periodically.

Responsibilities include managing finances, resource allocation, risk mitigation, stakeholder communications, and performance reporting.