Energy Tech Program Manager — Client Success & Integrations

UtilityAPI; Oakland (CA); Remote; USD 135,000 - 160,000; Full time

Benefits offered by this job

Flexible remote schedule

11 paid company holidays

Unlimited PTO

401(k) with match

Paid parental leave

Home office stipend

Job summary

UtilityAPI is seeking a Technical Program Manager with utility-facing experience to oversee the implementation and ongoing support for utility clients deploying our data access solutions. You will own relationships from onboarding through renewal, drive milestones, coordinate with Engineering, Product and Sales, and build playbooks to accelerate future integrations.

The role offers a fully remote schedule within the US.

Qualifications

• 5+ years of professional experience in some combination of software technical program management, client management, or customer success.
• Experience working on software and/or IT projects in the energy and utilities sector.
• Experience managing projects across multiple teams including a mix of agile and waterfall project management approaches.
• Experience managing multiple concurrent technical projects with competing deadlines and stakeholders, driving milestones to completion.
• The ability to easily translate technical concepts (APIs, integrations, data flows) for non-technical audiences and back again.
• Comfort operating with real autonomy: setting your own priorities, working independently, project-managing yourself and your time effectively and efficiently.
• Strong background in the latest project management tools and comfort translating project artifacts and lessons learned into business process documentation.
• Excellent written and verbal communication skills.

Responsibilities

• 30% Client Relationship Ownership: Fully own the relationship for a portfolio of utility accounts, serving as the primary point of contact and trusted advisor from onboarding through renewal
• 30% Program & Milestone Management: Oversee a slate of technical integration projects, including building schedules, tracking milestones, and driving on-time delivery; identify risks and blockers early, and own escalations through to resolution
• 20% Cross-Functional Coordination: Coordinate with internal teams (Engineering, Product, & Sales) to keep integrations, launches, and hand-offs aligned
• 20% Playbooks & Process: Build repeatable playbooks and documentation—like API docs, onboarding guides, and testing procedures—that make every future integration faster

Skills

Client management

Technical communication

Program management

Agile & Waterfall

Autonomy

Documentation

Written & verbal communication

Tools

PM tools

API docs

Job description

UtilityAPI is seeking a Technical Program Manager with utility-facing experience to oversee the implementation and ongoing support for utility clients deploying our data access solutions. You will own relationships from onboarding through renewal, drive milestones, coordinate with Engineering, Product and Sales, and build playbooks to accelerate future integrations.

The role offers a fully remote schedule within the US.