Technical Program Manager Oakland, CA Remote (any location) $135,000 – $160,000 / Annually

UtilityAPI; Oakland, Northern (CA, KY); Hybrid; USD 135,000 - 160,000; Full time

Benefits offered by this job

Health plan (Medical, Dental, Vision)

Remote work schedule

11 paid holidays

Unlimited PTO

401(k) with match

Parental leave (12 weeks)

Home office stipend

Job summary

UtilityAPI is seeking a Technical Program Manager with utility-facing experience to join our team. You will own relationships with a portfolio of utility accounts, guide technical integrations from kickoff to launch, and ensure a trusted, long-term partnership.

You’ll work with Engineering, Product, and Sales, translate APIs and data flows for non-technical audiences, and build repeatable playbooks and training to accelerate future deployments across the US energy sector.

Qualifications

• 5+ years of professional experience in software technical program management, client management, or customer success.
• Experience in energy/utilities sector projects.
• Experience coordinating multiple teams with agile and waterfall approaches.
• Ability to translate APIs and data flows for non-technical audiences.
• Strong written and verbal communication skills.

Responsibilities

• Own relationships for a portfolio of utility accounts from onboarding to renewal.
• Oversee technical integration projects, track milestones, and escalate risks.
• Coordinate across Engineering, Product, and Sales to align integrations and launches.
• Create playbooks, onboarding guides, and testing procedures to speed future deployments.

Skills

Software PM experience

Client management

Customer success

Agile & waterfall

Excellent communication

Autonomous work style

Job description

The US energy landscape is changing rapidly, and we’re sprinting ahead with it, facilitating business between clean energy developers, utilities, and customers (big and small) looking to accelerate the energy transition equitably and affordably. As more utilities and partners integrate directly with our Utility Data Exchange platform, we need someone who can execute on the roadmap and maintain the trust of the people depending on it. UtilityAPI is looking for a Technical Program Manager with utility-facing experience and strong technical fluency to join our team as we continue to bring order to one of the most fragmented markets in the country—utility data.

About the Role

• Reports directly to the VP of Customer Success and works closely with the Engineering, Product, and Business Development teams
• Manages implementation and ongoing account support for utility clients deploying our data access solutions
• Straddles the intersection of technical program management and client success, serving our most important utility accounts end to end
• Facilitates communications between UtilityAPI's technical teams and the utilities, vendors, and partners
• Keeps complex implementation projects on track from kickoff to launch, and then manages the relationship post-launch
• Provides high-level training to customers, users, and stakeholders as needed on the product for their given use case
• Builds the kind of trust that turns a client into a long-term partner

What You'll Do

• 30% Client Relationship Ownership: Fully own the relationship for a portfolio of utility accounts, serving as the primary point of contact and trusted advisor from onboarding through renewal
• 30% Program & Milestone Management: Oversee a slate of technical integration projects, including building schedules, tracking milestones, and driving on-time delivery; identify risks and blockers early, and own escalations through to resolution
• 20% Cross-Functional Coordination: Coordinate with internal teams (Engineering, Product, & Sales) to keep integrations, launches, and hand-offs aligned
• 20% Playbooks & Process: Build repeatable playbooks and documentation—like API docs, onboarding guides, and testing procedures—that make every future integration faster

Your Experience & Skills

• 5+ years of professional experience in some combination of software technical program management, client management, or customer success
• Experience working on software and/or IT projects in the energy and utilities sector
• Experience managing projects across multiple teams including a mix of agile and waterfall project management approaches
• Experience managing multiple concurrent technical projects with competing deadlines and stakeholders, driving milestones to completion
• The ability to easily translate technical concepts (APIs, integrations, data flows) for non-technical audiences and back again
• Comfort operating with real autonomy: setting your own priorities, working independently, project-managing yourself and your time effectively and efficiently
• Strong background in the latest project management tools and comfort translating project artifacts and lessons learned into business process documentation
• Excellent written and verbal communication skills

You Might Be Great for This Role If

• You’re an expert multitasker, code-switcher, and project-juggler
• You’re equally at home making small talk with the client and chatting through the scrum backlog
• You’re so into utilities that your friends all know what a DER is
• Everyone borrowed your notes in school, because they were the most thorough in the class
• Friends often ask you to proofread (...or write) their emails before they hit send

About Us:

Founded in 2014, UtilityAPI is a software company on a mission to unleash the future of energy by unlocking data.

UtilityAPI makes utility data secure and accessible for the broader energy ecosystem: our data exchange platform empowers utilities to effortlessly and confidently share crucial utility and energy data so that partners—developers, trade allies, NGOs, aggregators, and other stakeholders—can tap into utility data like never before. Integrated with reliable energy data, these parties can better serve consumers, prompting lower costs, improved services, and innovative technologies to accelerate the transition to clean, affordable energy.

Our team reflects a broad range of experiences, identities, and backgrounds. We encourage applications from members of groups that have been historically underrepresented and underestimated in tech, including people with disabilities; intersectional identities; and non-traditional education backgrounds and work histories.

Compensation:

The estimated annual base salary range for this role is:

$135,000 - $160,000, based on determined level and experience

Benefits and Perks:

• Medical, Dental, & Vision: We offer a Platinum level-equivalent Cigna Healthcare plan and high-quality plans through Beam for Dental & Vision. We cover 90-99% of premiums for employees and 50-75% for dependents, if enrolled.
• Flexible, fully remote schedule
• 11 paid company holidays
• Unlimited PTO
• 401(k) with match
• 12 weeks of paid parental leave (eligible after 6 months of employment)
• $600 Home Office Setup Stipend

We are only hiring employees in the following states: Remote in CA, CO, IL, MA, MI, NJ, NY, OH, OR, TX, VA, WA. UtilityAPI participates in the E-Verify program, and will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the United States if hired. Please note we are not able to sponsor visas and are only able to hire US citizens, permanent residents, or others legally authorized to work in the US.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.