Energy Tech: Client Delivery Lead (NA)

Kraken

New York (NY)

Hybrid

USD 90,000 - 150,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Parental leave

Pre-tax commuter benefits

Flexible working environment

Equity options

Job summary

Kraken is seeking a Client Delivery Lead to support North American clients through technology transformation journeys. You will manage a tech domain (commercial, billing, finance, and communications) within Kraken's platform, collaborating with product managers, developers, and client teams to deliver solutions.

This role is North America-based, onsite in NYC with 3+ days in the office and regular travel to client sites across the country.

Qualifications

Strong agile delivery experience.
Experience of product management and customer journeys.
Solid understanding of technology and associated trends.
Excellent communications, collaboration and presentation skills.
Experience of working with significant complex delivery pipelines for clients.
Regulatory compliance experience is a plus.

Responsibilities

Manage the relationship with client counterparts (product owners and business owners).
Serve as the first point of contact for tech development and escalation with customers for domain issues.
Be the knowledge base of how Kraken works and how we deliver Kraken Platform.
Triaging incoming requests and communicating client priorities internally.
Summarise and articulate client needs and timelines to enable development of the Kraken platform.
Support the engineering team to deliver product features.